New Delhi, Dec 18 : The Centre on Friday told the Rajya Sabha that over 5 lakh complaints were registered against e-commerce companies from April 2019 to November 2021.
“A total of 5,12,919 complaints pertaining to e-commerce companies were registered with the National Consumer Helpline (NCH) during the period between April 2019 and November 2021,” Union Minister of State for Consumer Affairs, Food and Public Distribution, Ashwini Kumar Choubey, said in a written reply to a question in the Rajya Sabha.
According to the data furnished by the Minister, Maharashtra reported the highest number of complaints at 64,924, followed by Uttar Pradesh (63,265) and Delhi (50,522).Choubey said that according to Consumer Protection (e-commerce) Rules, 2020, every marketplace e-commerce entity is required to provide in a clear and accessible manner, at an appropriate place on its platform, all information provided to it by the sellers, including name and contact numbers, and designation of the grievance officer for consumer grievance redressal or for reporting any other matter.
In this regard, the Central Consumer Protection Authority (CCPA) has issued an advisory dated October 1, 2021 to industry associations requesting them to give wide publicity to the provisions of the above noted rules and impress upon their members to ensure compliance of the rules to ensure that adequate redressal mechanism is accessible to the consumers while purchasing goods or services using e-commerce platforms.
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More than 5L complaints were filed against ecommerce businesses between Apr 2019 and Nov 2021
The Minister provided data that Maharashtra had the most complaints with 64,924, Uttar Pradesh (63,265), and Delhi (50%, 522).
Choubey stated that the 2020 Consumer Protection (ecommerce) Rules require every marketplace to make available in an easy-to-reach manner all the information it has received from sellers.This includes contact numbers and the name of the grievance officers for grievance resolution or reporting other matters.
The Central Consumer Protection Authority (CCPA), in an advisory dated October 1, 2020, has asked industry associations to make wide public notice of the following rules.It also asks them to impress on their members the importance of complying with the rules so that consumers can access the appropriate redressal mechanisms when they purchase goods and services via e-commerce platforms.
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