Bengaluru, Nov 15, : , A Bengaluru consumer court has ordered Karnataka State Road Transport Corporation to pay Rs 1000 as compensation to a person who failed to collect him from the designated bus stop. Sixty seven-year-old S.Sangameshwaran, a resident of Banashankari in the city, had booked a return ticket to Tiruvannamalai in Tamil Nadu from Bengaluru on a KSRTC Airavat Club Class bus on October 12, 2019.S.Sangameshwaran (a Banashankari resident) had booked a return ticket from Bengaluru to Tiruvannamalai, Tamil Nadu, on a KSRTC Club Class bus on October 12, 2019.
While returning from Tiruvannamalai on October 13, 2019, though the passenger reached the designated bus stop on time he was not picked up and instead received an SMS containing the details of the trip and contact number of the conductor.
Although the passenger returned from Tiruvannamalai, October 13, 2019, on time, he was not collected at the bus stop.Instead, a SMS with details about the trip and the contact number of his conductor was sent to him.
When the passenger called up, the bus conductor maintained that he had already left Tiruvannamalai and blamed him for turning up late.The bus conductor claimed that the passenger had already left Tiruvannamalai, and blamed him for arriving late.
The elderly man had to take a bus to Hosur in Tamil Nadu and another bus to reach Bengaluru.The bus driver took the elderly man to Hosur, Tamil Nadu, and another to get to Bengaluru.
Sangameshwaran filed a complaint against the KSRTC Managing Director and General Manager with the Bengaluru Second Urban Additional District Consumer Disputes Redressal Commission.Sangameshwaran filed an action against the KSRTC General Manager and Managing Director with the Bengaluru 2nd Urban Additional District Consumer Disputes Resolution Commission.
The KSRTC maintained that the complainant is not liable to receive compensation as per the law.KSRTC maintained that the complainant was not entitled to compensation under the law.It argued that the case should be dismissed as it happened in Tiruvannamalai which is beyond its jurisdiction.The KSRTC argued that the case should not be heard as it occurred in Tiruvannamalai, which is outside its jurisdiction.
It maintained that the complainant was sent an SMS about shifting of the bus stop.It claimed that the complainant received an SMS regarding shifting the bus stop.
It also said as many as 23 passengers boarded the bus from the changed location.According to the report, 23 passengers were also on board the bus at the new location.
The consumer court didn’t agree with the arguments of KSRTC as it failed to produce any evidence.KSRTC’s arguments were rejected by the consumer court because it didn’t produce any evidence.The consumer court ordered the KSRTC to pay a compensation of Rs 1,000 for the inconvenience caused to the complainant, who is a senior citizen and asked it to refund the Rs 497 as ticket fare and an additional amount of Rs 200, which he paid as fare in other buses to reach Bengaluru.KSRTC was ordered by the consumer court to pay Rs 1,000 compensation for the inconvenience caused to the senior citizen complainant.
It also requested that Rs 497 be refunded as ticket fare, and Rs 200 as additional fare, as he had used other buses to get to Bengaluru.
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