San Francisco, November 20, : , A tiny fraction of iPhone owners will fix their iPhones to delay their next purchase, in spite of the Self Service Repair program, according to a new study. Consumer Intelligence Research Partners’ (CIRP) research shows that battery life is more important than the screen condition.14% of iPhone owners reported that they needed to recharge their battery every hour.
Only 6 percent of iPhone purchasers reported that their old phones had cracked screens, and another 12 percent had cracked screens that were still functional.
There are many reasons why buyers would upgrade from an older iPhone.A small percentage of iPhone buyers will opt to repair their old phones through Self Service Repair.
Self Service Repair is available first on the iPhone 12 and iPhone 13 lines, followed soon by Mac computers with M1 chips.Self Service Repair will become an option in the US early next year and then expand into other countries during 2022.
These parts, manuals, and tools are available to customers who join over 5,000 Apple Authorized Service Providers and 2800 Independent Repair Providers.
Customers who send in their damaged part to be repaired will get credit towards their next purchase
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