New Delhi, Aug 18 : In order to improve the effectiveness of governance and enhancing the effectiveness of governance, the Department of Administrative Reforms & Public Grievances (DARPG) in collaboration with Arunachal Pradesh government and the Centre for Good Governance, Hyderabad has come up with an District Good Governance Index for northeastern states. This is the first time this has happened for the northeastern states following the model of the National Good Governance Index for increasing the effectiveness of district-wide governance.
The Union Minister of State Public Grievances, Personnel and Regulatory Affairs, Jitendra Singh said that DARPG will also be working with the Government of Arunachal Pradesh to create an Arunachal Pradesh District Good Governance Portal for monitoring the rankings of every district of Arunachal Pradesh on a monthly basis and assist in benchmarking performance in the state of Arunachal Pradesh.
In a return to reforms in administrative procedures the Minister stated, India believes that the 21st century should be a new era for public Grievance resolution would be based on single-window agencies, which will allow citizens access information to get better services.
He explained that various strategies are being considered, such as One Nation One Portal, Multilingual CPGRAMS to improve citizen outreach as well as data analytics to evaluate the level of quality of grievance resolution, feedback call centres and the possibility of storing transcripts of citizens in the CPGRAMS portal, and so on.
Inaugurating the two-day conference with the theme “Bringing the Government and Citizens closer by implementing Administrative Reforms” here, along with Arunachal Pradesh’s Chief Minister Pema Khandu The Union Minister stated that prior to 2014 the northeastern region was struggling economically due to the narrow policies of successive Central governments, but shortly after the Modi government came in in 2014 the Prime Minister declared that every effort was going to be put into bringing the region on the same level with other more developed regions of the country.
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